Refunds/Returns

At Cutting Edge Creations, we strive to provide our customers with the highest quality products and exceptional customer service. We understand that sometimes, despite our best efforts, issues may arise with your purchase. This is why we have implemented a comprehensive refund and returns policy to ensure your satisfaction.

Returns for Defective Products

If you receive a product that is defective or has any faults, please contact us within 7 days of delivery. We will gladly arrange for a return and provide you with a replacement or a refund. In order to initiate the return process, please email us at sales@cuttingedgecd.co.uk and provide us with detailed information about the defect or fault.

Please note that for returns of defective products, customers are responsible for covering the return shipping costs. However, once we have inspected the item and confirmed the defect, we will refund the return shipping costs to you.

Custom Made Items

As a store specializing in custom made furniture and accessories, many of our items are custom made to order. Due to the unique nature of these products, we are unable to accept returns for reasons such as not reading the description correctly or changing your mind.

However, if there are any defects or faults with your custom made item, our return policy still applies. Please contact us within 7 days of delivery to arrange for a return. We will work with you to resolve the issue and ensure your satisfaction.

Processing Time and Delivery

As mentioned earlier, our items are custom made to order. This means that the processing time can take around 10 working days. In some cases, such as during high order volumes or holiday periods, this processing time may be extended. If you have any concerns about the timescale of your delivery, please contact us and we will be happy to assist you.

Thank you for choosing Cutting Edge Creations. We value your business and are committed to providing you with the best products and service possible. If you have any further questions or concerns about our refund and returns policy, please do not hesitate to contact us at sales@cuttingedgecd.co.uk.